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About Email BAMS Help

Request a Service

Please navigate to and submit the following forms to request BAMS help when you have new or exiting employees, or for technical assistance.

*You will be prompted to login with your PID and password.*

New Employee Onboarding

Submit one week prior to your new employee's start date to allow time for technology setup.

Employee Separation

Submit once notified of an employee departure to ensure permissions are revoked and technology is accounted for.

Submit a Ticket

Submit a ticket to request any technical assistance from BAMS.

How to Use Service Now

Follow this guide to learn how to use the BAMS Service Now service requests.

Step 1.

Accessing the Service Now Portal.

  • Navigate to https://4help.vt.edu/sp?id=index. Log in to the 4Help portal.
  • Click on "Browse the Catalog", and then on the "Business and Management Systems (BAMS)" card.

Step 2.

Choose the service.

Step 3.

Request service.

  • In the upper right corner of the page, click on "Request this service".

Step 4.

Fill out the corresponding form.

  • Fill out the corresponding form for your request.

Step 5.

Submit your request.

  • In the right container, click on "Submit" to submit your request.

Step 6.

Next Steps.

  • Upon submission of your request, a ticket will be opened on your behalf. This ticket will be assigned to a person from BAMS and they will be in touch with you via email.

For Additional Support

For more information on the services our teams offer, see Our Services.

Our Services

For technology resources and guides, see our BAMS Learning Library.

Learning Library